Freshcaller, initially created as the phone service for Freshworks, is a cloud-based system that helps your company’s customer service team with incoming and outgoing calls. You can get toll-free numbers and even transfer your current one. Freshcaller lets you make your brand’s customer service experience unique, including things like how many calls can be on hold, custom greetings, and smooth transfers. It works well on its own, but it also goes great with other Freshworks products.
Summary Of Freshcaller Review
- Website: freshcaller.com
- Review: 4.1⭐/5 (G2 Reviews)
- 60,000+ customers
- Free plan availability: Yes ✅
- Session Routing
- Speech Analytics
- Session Queuing
- Auto Dialer
Table of Contents
What is Freshcaller
Freshcaller is like a phone system in the clouds. It helps businesses talk to customers better. You can manage how long people wait on hold and keep an eye on important info to improve how you handle calls.
Freshcaller comes from Freshworks, a company that helps with customer service and started in India in 2010. Now, over 60,000 businesses worldwide use Freshworks software.
With Freshcaller, you get:
- Business phone numbers starting at $1.10 a month
- Local and toll-free numbers
- Knowing who’s calling in
- Making your greetings special
- Writing down details during calls
- Seeing how well you’re doing
- Getting notifications on your computer
- Keeping all your messages in one place
If you want more, you can pay for extras like watching calls, managing waiting lists, moving calls around, and choosing not to record calls. Plus, if you pay more, you can see what your customer service reps are up to and check reports about when they’re free to help.
Features Of Freshcaller
Freshcaller, like other Freshworks tools, helps with calls and teamwork. But it can be complicated and costly.
Ease of Use
It’s easy to use Freshcaller’s phone dashboard. You can share info with your team and call people easily. But, you need to buy numbers and minutes separately.
Device Compatibility
You can move your number to Freshcaller, but it may not work with all phones. It’s better for laptops and phones, not landlines.
App Availability
You can get the Freshcaller app on your phone, but not on your computer. You can still make calls from the website after buying numbers and minutes.
Call Quality
You have to buy numbers and credits to use Freshcaller, even for trials. It’s not easy to try it without paying.
Uptime
Freshcaller is usually available, with 99.97% uptime. You can check its status online.
Security
Freshcaller keeps your data safe with encryption. They follow rules to protect health data.
Integration
Freshcaller works with many other apps like Salesforce and Freshdesk.
Pricing Of Freshcaller?
| Plan | Price (₹/agent/month) | Free Minutes | Features |
|---|---|---|---|
| Free | ₹0 | No FREE minutes | – Buy Local Numbers |
| – Buy Toll-free Numbers | |||
| – Inbound Caller ID | |||
| – Desktop Notifications | |||
| – Call Notes | |||
| – Custom Greetings | |||
| – Call Metrics | |||
| – Conversation Properties | |||
| – Inbox | |||
| Growth | ₹999 | Up to 2000 | – Number Porting |
| incoming minutes/month | – Basic Call Queues | ||
| FREE | – Wait Queues | ||
| – Voicemail | |||
| – Warm Transfer | |||
| – Cold Transfer | |||
| – Call Recording | |||
| – Pre-built Reports | |||
| – Parallel Calling | |||
| – Queue Transfer | |||
| Pro | ₹2,799 | Up to 3000 | – Holiday Routing |
| incoming minutes/month | – Advanced Call Metrics | ||
| FREE | – Call Barging | ||
| – Call Center Agent Statuses | |||
| – Call Recording Opt-out | |||
| – Agent Availability Report | |||
| – Queue Callback (Virtual Hold) | |||
| – Routing Automation | |||
| – Call Lifecycle | |||
| – Call Monitoring | |||
| – Pause Recordings | |||
| – IVR (Phone Trees) | |||
| – Custom Reports | |||
| – Call Conferencing | |||
| – Bring Your Own Carrier | |||
| – SIP Connections | |||
| – Agent Extensions | |||
| – Smart Escalations | |||
| Enterprise | ₹4,999 | – Enterprise-grade support |
Freshcaller Alternatives & How They Compare
| Freshcaller | RingCentral | Grasshopper | Dialpad | |
|---|---|---|---|---|
| Rating | 4.1/5⭐ | 3.4/5⭐ | 3.8/5⭐ | 3.1/5⭐ |
| Starting Price | $0 per month, per agent | $20 per month | $28 (paid annually) | $15 per user, per month |
| Contract Length | Monthly and annually | Monthly and annually | Monthly and annually | Monthly and annually |
| Unlimited Domestic Calling | No | Yes | Yes | Yes |
| Unlimited Domestic Texting | No | Yes | Yes | No |
| International Calling | No | Yes, metered | Yes, rates vary | Yes; rates vary |
| Video Conferencing | No | Yes | No | Yes |
| Call Monitoring | Yes | No | No | No |
| Toll-free Numbers | Yes, add-on | Yes | Yes | Yes (United States and Canada only) |
| Voicemail to Email | Yes | Yes | Yes | Yes |
| E-fax | No | Yes | Yes, receive only | Yes (U.S. and Canada only) |
| Third-party Integrations | 33 | 300-plus | 0 | 64 |
| Customer Support | 24/7 support by phone, chat, website, and case/ticket | Support by phone, email, website, and case/ticket | 24/5 support by chat, website and case/ticket | 24/5 support by chat, website, and case/ticket |
| Learn More | On Freshcaller’s Website | On RingCentral’s Website | On Grasshopper’s Website | — |
| Read More | — | Read RingCentral Review | Read Grasshopper Review | Read Dialpad Review |
Pros and Cons :
Pros :
- Complimentary service tier and a 14-day trial
- Compatible with a wide array of Freshworks customer support solutions
- Daily passes available for additional agents during service surges
- Identification of incoming callers
Cons :
- Numerous additional fees
- A substantial number of supplementary features that competitors typically bundle together
- Plans do not incorporate a corporate telephone line, necessitating a separate purchase.
Frequently Asked Questions (FAQs):
What is Freshcaller?
Freshcaller is a cloud-based phone system and call center software designed to help businesses manage customer calls effectively.
How does Freshcaller work?
Freshcaller allows businesses to set up virtual phone numbers, route calls, create call queues, and monitor call analytics from a centralized dashboard. It enables agents to make and receive calls from anywhere using internet-enabled devices.
What features does Freshcaller offer?
Freshcaller offers a range of features including call routing, IVR (Interactive Voice Response), call recording, voicemail, call analytics, and integration with third-party applications.
Is Freshcaller easy to set up and use?
Yes, Freshcaller is designed to be user-friendly and easy to set up. Businesses can configure their phone system and start making calls within minutes without the need for extensive technical knowledge.