Freshchat Review (2024): Pricing, Features, Cons And Everything You Need To Know

As a company, it is very important to establish an amazing connection with your customers. We also tried and made our clients use Freshchat because of its amazing use cases and based on all that knowledge we are going to decode Freshchat in this detailed Freshchat Review 2024 to help you find out if it is suitable for you.

What is Freshchat?

Freshchat is your go-to solution for creating meaningful connections with your customers. As per their site it is trusted by over 60,000 businesses, it’s a dynamic tool that brings your support, marketing, and sales efforts together.

Imagine engaging with your customers effortlessly, whether it’s through messaging, live chat, email, or voice. Freshchat makes it happen. The magic lies in its AI-driven bots, making support scalable and seamless across websites, apps, and messaging channels. Your support agents get a unified workspace, armed with all the context they need to deliver personalized experiences.

With robust admin and analytics features, you get the insights to make informed decisions, scale your business, and provide an all-in-one customer service experience.

What Is The Pricing Of Freshchat?

Certainly! Here’s a table summarizing the features and pricing tiers:

Features	Free	Growth	Pro	Enterprise
Price (per agent/month)	Free forever (up to 10 agents)	₹1,499 billed annually / ₹1,799 monthly	₹3,999 billed annually / ₹4,799 monthly	₹6,399 billed annually / ₹7,699 monthly
Trial Availability	Start Trial	Start Trial ‎‎‎‎‎‎‎	Start Trial	Start Trial
Basic Features	✅Chatbots   ✅Chatbot Analytics FREDDY ✅Inbox Views  ✅Topics  ✅Groups ✅Conversation Labels ✅Bulk Actions  ✅User Properties ✅Email  ✅Mobile SDK ✅WordPress ✅Shopify ✅Conversation Switch  ✅Contact enhancement  ✅Threads  ✅Conversation properties	Everything in Free and… ✅Assignment Rules  ✅Priority Inbox ✅Canned Responses ✅Private Notes ✅User Events & Timeline ✅User Segmentation ✅Business Hours (Global)  ✅Offline experience  ✅Basic Dashboard  ✅FAQs ✅Conversations ✅Overview Report ✅Facebook Messenger ✅Files  ✅Marketplace (App Store)  ✅SMS ✅WhatsApp Business ✅Freshdesk integration ✅Instagram DM ✅LINE ✅Google Business Messages ✅Task management  ✅Telephony in Freshchat	Everything in Pro and… ✅Allowed Domains  User ✅Authentication ✅ Skill-based routing	Everything in Pro and… ✅Allowed Domains  User ✅Authentication ✅Skill-based routing

Features Of Freshchat

1. Engaging Messaging:
Freshchat goes beyond ordinary messaging, letting you connect with customers seamlessly on their preferred channels like Web, Mobile, WhatsApp, and more.

2. Smart Chatbots:
Impress customers with 24/7 instant support from Freshchat’s intelligent chatbots, delivering quick and precise answers.

3. Modern Web Widget:
Elevate user experience with a modern Web Widget that brings the ease of messaging to your platform.

4. Personalized Journeys:
Proactively reach customers with targeted messages, turning interactions into delightful experiences and potential revenue.

5. Multilingual Support:
Speak your customers’ language with 33+ options, offering a personalized touch to your messenger.

6. Handy FAQs:
Empower customers with self-service using built-in FAQs, making their experience smoother while reducing your support workload.

7. Mobile App Integration:
Embed live-chat support and self-service through bots into your mobile apps effortlessly with Freshchat’s SDK.

8. Supercharged Agent Tools:
Turn support agents into heroes with tools that triple productivity and streamline workflows.

• Integrations Hub:
  Connect your favorite tools seamlessly for a hassle-free workflow.
• Team Inbox:
  Access customer intel and third-party apps in one inbox for quick issue resolution.
• Canned Responses:
  Save time and maintain consistency with pre-defined replies.
• Live Translate:
  Break language barriers by responding to customers in real time with live translation.
• Bulk Actions:
  Manage multiple conversations and team members simultaneously for efficiency.
• Visitor Intel:
  Gain insights into visitor behavior for more personalized conversations.

9. Efficient Conversation Management:
Empower admins with tools for efficient conversation management and team oversight.

• IntelliAssign:
  Automatically assign conversations based on skills and workload.
• Assignment Rules:
  Create advanced rules for smarter team assignments.
• Roles and Permissions:
  Customize roles and permissions for team members.
• APIs for Customization:
  Tailor Freshchat to your needs with custom apps.

10. Data-Driven Insights:
Utilize powerful insights to enhance customer experience and optimize team performance.

• Real-time Dashboard:
  Get a quick visual summary of your team’s performance.
• Team Member Reports:
  Assess individual performance with key metrics.
• Performance Reports:
  Track productivity metrics and conversation trends easily.
• Custom Reports:
  Integrate Freshchat with your BI tool for business-centric metrics tailored to your needs.

Integration In Freshchat

Freshchat provides an amazing list of apps with which it can be integrated here is a list of a few.

1. WhatsApp Connectivity:
Engage customers seamlessly through WhatsApp, managing chats directly from Freshchat’s inbox.

2. Instagram Direct Messaging:
Stay connected on Instagram by managing direct messages from multiple business accounts within Freshchat.

3. Email Consolidation:
Integrate your support mailbox with Freshchat for efficient email management within a unified inbox.

4. Google Business Messages:
Centralize conversations from Google’s Business Messages within Freshchat for a cohesive customer experience.

5. Facebook Messenger Integration:
Respond to FB messages directly from Freshchat’s inbox, simplifying communication on Facebook.

6. LINE Messaging:
Handle LINE messages seamlessly within Freshchat, streamlining your messaging channels.

7. Freshdesk Collaboration:
Message customers conveniently within Freshdesk’s ticket view for a smooth workflow.

8. Freshsales Lead Management:
Integrate Freshchat with Freshsales to create leads and transfer conversations seamlessly.

9. Shopify Live Chat Support:
Extend live chat support to Shopify customers by integrating Freshchat.

10. Clearbit Reveal for Visitor Insights:
Utilize Clearbit Reveal to instantly identify details about website visitors, enhancing personalization.

Freshchat’s integrations offer a streamlined approach to customer communication, improving efficiency and providing a seamless experience across various platforms.

For more details about the integrations available visit the official Freshchat site.

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Cons Of Freshchat

While being so amazing and feature-rich platform Freshchat carries its drawbacks too here are a few based on our personal experience.

1. Learning Curve:
There might be a learning curve for new users, especially those not familiar with similar platforms, requiring time and training for effective use.

2. Limited Customization on Free Plan:
Users on the free plan may find customization options somewhat restricted, potentially limiting branding and functionality.

3. Overwhelming for Small Businesses:
Small businesses might find Freshchat’s extensive features overwhelming, especially if their needs are more straightforward.

4. Resource Intensive:
Running multiple features, particularly AI-driven bots and extensive integrations, may be resource-intensive, potentially affecting overall system performance.

5. Support Response Time:
Depending on the plan, users may experience varying levels of customer support response times, potentially slower than expected during peak periods.

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